By using the "Al-Thamarat" website, you agree to comply with the following Terms and Conditions. Please read them carefully before making any purchase.
2. Product Accuracy
We strive to ensure that all images and descriptions of our honey products are accurate. However, as honey is a natural product, variations in color or texture may occur between seasons.
3. Pricing and Payment
All prices include applicable taxes (if any) and exclude shipping costs unless stated otherwise.
The store reserves the right to adjust prices at any time based on market conditions.
4. Shipping and Delivery
We are committed to secure packaging to ensure products arrive in original condition. The store is not responsible for delays caused by shipping companies once the order has left our warehouse.
5. Medical Disclaimer
Information regarding the benefits of honey is for general educational purposes and is not a substitute for professional medical advice.
6. Return & Exchange Policy
Since our products (Honey, Royal Jelly, Bee Pollen, etc.) are food-based and sensitive items, we regret to inform you that we cannot accept returns or exchanges for any opened or used products, ensuring the public health and safety of our customers.
7. Eligible Cases for Return or Exchange
Damaged or Broken Items: If the product arrives broken or damaged upon delivery.
Wrong Order: If you receive a product different from the one you ordered.
8. Terms and Procedures
Issues must be reported within a maximum of 24 hours from the time of delivery.
The product must remain in its original packaging, unused, and with all original labels intact.
Please provide a clear photo of the damaged or incorrect product via (WhatsApp/Email).
9. Refunds
Once a return is approved, the amount will be refunded to your original payment method or bank account within (7-14) working days after we receive and inspect the returned item.
